![]() When Outlook is Offline, the button is highlighted and Working Offline is in the status bar on the lower right.Īfter the stuck message is deleted (or the attachment removed), set Outlook back online. The screenshot shows the default setting of On (as in Working Online). Work Offline is on the Send & Receive ribbon. If you want to keep the message but remove the attachment, open the message and remove the attachment then Send. Use Shift+Delete to delete it permanently, especially if you have an IMAP account as it will create an error trying to sync to the server. Wait about five minutes or more for the mail spooler process to shut down or close Outlook and reopen. If you have a large message stuck in the Outbox and receive an error message when you try to open or delete it, you need to set Outlook to work offline.
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